How It Works

Shipping Information

What Shipping Methods Are Available?

We mostly ship with International Post, which means that your package will be delivered by your local post office. 

How Long Will It Take To Get My Package?

Depending on the country of destination it usually takes about 5-15 days to deliver a package. However it may
take up to 30 days to deliver to certain countries in South America, Asia or Australia.

Do You Ship Internationally?

Absolutely! We do ship worldwide and we always provide tracking information for each order. We carefully package each piece of jewelry to ensure that it will arrive safely.

Where Do You Ship From?

Most of our products will be shipped from our warehouse in Kiev (Ukraine). However some orders may be shipped from Chicago,IL.

Payment Information

Do You Accept Credit Cards? 

Yes, we do accept most credit cards. Your billing address must be the same as your shipping address – if it doesn’t match your order will be canceled and your funds will be returned back to you.

What Payment Methods Are Accepted?

We Accept Most Credit Cards, however we do not directly accept PayPal at the moment. If you would like to pay with PayPal – please visit our Parmalade Etsy Store

Is It Safe To Purchase From Your Website?

We do not collect or store your credit card information on our website. We use one of the most reliable payment processing systems to handle your payment – this helps us in keeping all transactions secured and protect your credit card details.

Our checkout utilizes an SSL certificate with SHA-2 and 2048-bit data encryption – one of the strongest on the market which helps prevent data breaches.

Orders and Returns

How do I place an Order?
  • Please find a product you are interested in, press “Add to Cart” button.
  • In the upper right corner you will see the image of the small shopping cart and a number next to it. Please click on this cart and you will be redirected to your order summary. Here you can see all your products that were recently added and are ready to be purchased. You can add other products or delete those you don’t need to purchase.
  • Press “Proceed to Checkout” and enter your shipping information and credit card details. Please pay for your order and you will receive two confirmation emails shortly, first email will include your order details, second email will include your tracking information once the product is shipped.
Do I need an account to place an order?

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Who should I to contact if I have any queries?

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How Can I Cancel Or Change My Order?

Once your order is placed we start shipment preparation process. At this point you can still reach us through our “Contact Us” form. Please write your order number and ask for order cancelation/change. We should be able to cancel/change your order as soon as we see your request. If your order was already shipped – we will not be able to cancel/change it at that point, but you will be able to return your product back to us for a refund. Please note that in this case Buyer will be responsible for this return shipping costs. However we promise to do our best to receive your request on time and prevent any undesirable shipments.

How Do I Track My Order?

Once your order is shipped – we will send you an email with your tracking number. Please save this number for your records. This number can be used to trace your package at your local postal service website or by calling your post office.

How Can I Return a Product?

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