Last updated: September 20, 2026
1. Overview
We sell new, open-box, and pre-owned products, including repair parts. Check each listing for condition, included accessories, and disclosed defects. Items marked “for parts” or “not working” are not offered as fully working products. Most items qualify for returns within 30 calendar days of confirmed delivery, subject to the eligibility rules below.
Shipping costs and delivery
Standard U.S. shipping: Free. Our published handling time is 1–2 business days, Monday–Friday excluding holidays. Standard delivery is estimated at 2–8 business days after dispatch, depending on destination. We use USPS or FedEx according to the item and destination.
Expedited shipping: Where offered at checkout, delivery is estimated at 2–4 business days after dispatch for an additional charge. Available services and their charges must be shown before you place your order. Delivery times are estimates, not guaranteed arrival dates.
Destinations and restrictions: U.S. shipping includes Alaska and Hawaii, subject to item and carrier restrictions. Contact us before ordering for Puerto Rico, APO/FPO addresses, oversized items, or an international destination if the appropriate delivery option is not shown. Free U.S. shipping does not promise free international shipping. International charges and availability must be confirmed before purchase; import duties, taxes, and brokerage fees are the buyer’s responsibility.
Tracking and delivery problems: Tracking is emailed when your shipping label is created. For a delayed, lost, damaged, or incorrect shipment, email help@openboxcentral.com with your order number. Do not send a return until you receive authorization and return instructions.
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2. Return Window
| Reason for Return | Return Period | Who Pays Return Shipping* |
|---|---|---|
| Defective / DOA (dead-on-arrival) | 30 calendar days from confirmed delivery | Seller (pre-paid label) |
| Damaged in Transit | 30 calendar days from delivery and visible damage noted with carrier at delivery | Seller |
| Wrong item shipped | 30 calendar days | Seller |
| Buyer’s Remorse / Ordered by Mistake | 30 calendar days | Buyer |
| International Returns (any reason) | 30 calendar days | Buyer |
*If a prepaid label we supply is not used, reimbursement is capped at our ground-service rate.
3. Eligibility & Condition Requirements
- Original Condition – Items must be returned with all accessories, manuals, cables, and the same serial number/IMEI we shipped.
- Security Seals & Software Activation – Tamper-evident stickers or activation codes must be intact and unused. Broken seals void the return for non-defective reasons.
- Sanitation & Data Wipe – Products containing user data (phones, consoles, PCs, etc.) will be wiped on arrival. We are not responsible for data left on returned devices.
- Packaging – Whenever possible, ship back in the original box and inner cushioning. Damage caused by inadequate packing may reduce the refund.
- Excluded / Final-Sale Items
- Products explicitly listed “AS IS,” “For Parts,” “Salvage,” or similar.
- Consumables (e.g., batteries, earbuds) once unsealed.
- Gift cards, software licenses, or items with one-time-use codes.
4. Restocking Fees
| Return Reason | Restocking Fee |
|---|---|
| Returned new/open-box item showing signs of use, missing parts, or not in original packaging | up to 30 % |
| Item returned after the 30-day window but accepted as courtesy | up to 20 % |
No restocking fee when the product is defective, damaged in transit, or we shipped the wrong item.
5. Return Procedure
- Contact Us First – Email help@openboxcentral.com or use our contact form. Provide your order number, serial number, and a brief description of the issue, with photos or video if damaged.
- Receive RMA & Label – We’ll send a Return Merchandise Authorization (RMA) number and, when applicable, a prepaid label.
- Ship Within 7 Days – Dispatch the item within seven calendar days of receiving the RMA.
- Inspection & Resolution – Allow 2–3 business days after delivery for testing and verification:
- Replacement shipped free (when inventory allows) – or –
- Refund issued to the original payment method. Depending on your bank, funds may take 3–5 business days to post.
6. Refund Calculations
- Full Refund = Item price + original outbound shipping (if paid)
- Partial Refund = Full refund minus restocking fees or missing-accessory deductions as listed above.
- Non-Refundable: Expedited shipping upgrades, international customs duties/taxes, and any third-party installation costs.
7. Fraud & Abuse Prevention
- Serial numbers, IMEIs, and hidden tamper tags are recorded.
- Items returned with altered serial/IMEI, swapped components, or different merchandise will be reported to the appropriate authorities and returned to the sender at their expense.
- Chargebacks filed before following the return procedure may delay or void your eligibility for a refund.
8. Warranty Beyond 30 Days
Unless a manufacturer warranty applies, we do not offer repairs, exchanges, or refunds beyond the 30-day return window. Extended protection plans—if purchased separately—are serviced by the plan provider.
9. International Returns & Duties
- All fees related to customs, brokerage, VAT, GST, or other import taxes remain the buyer’s responsibility, even on returns.
- We do not mark merchandise values below purchase price or label items as “gifts.”
- International replacements are shipped using the same service level as the original order; delivery times may vary.
10. Contact & Support
Email: help@openboxcentral.com
Business Hours: Mon–Fri 9 AM–4 PM (CST) ‹excluding U.S. holidays›
Return Center Address (with RMA #):
600-A W Liberty St, Unit 2-183
Wauconda, IL 60084
United States
By placing an order with OpenBoxCentral, you acknowledge that you have read, understood, and agree to this Return & Exchange Policy. We reserve the right to update these terms as needed to reflect best practices and protect all parties.