Introduction

The Logitech G935 Wireless Gaming Headset offers immersive audio and wireless convenience. If you’re experiencing issues such as connectivity problems, unresponsiveness, or pairing difficulties, performing a reset can help restore functionality. This guide provides step-by-step instructions based on user experiences and official support recommendations.

When to Perform a Reset

• Headset not connecting or syncing with the USB receiver.
• Audio is distorted, inconsistent, or absent.
• Headset is unresponsive or won’t power on correctly.
• Firmware updates fail or software issues persist.

Note: Resetting the headset will not erase custom profiles or settings in Logitech G HUB.

Preparation Steps

• Ensure the headset is charged or connected to a power source.
• Disconnect the wireless USB receiver from your PC or console.
• Close Logitech G HUB and unplug any unnecessary devices to avoid conflicts.

Reset Procedure

1. Power Cycle the Headset
   • Turn off the headset using the power switch.
   • Wait 10–15 seconds.
   • Turn the headset back on.
2. Re-pair the Headset
   • Connect the USB Wireless Mix Adapter to a powered USB port on your PC or gaming console.
   • Insert a pin into the reset port on the adapter to initiate pairing mode. The LED on the adapter will begin to blink to indicate pairing mode.
   • Once the LED begins blinking, remove the pin from the reset port on the adapter.
   • Turn on the headset.
   • Hold the Microphone Mute button for 15 seconds. The G logo on the headset will blink to indicate pairing mode.
   • The G logo turns to a solid color, and then returns to your selected lighting when pairing is complete.
3. Update Firmware
   • Download and install Logitech G HUB from the official website.
   • Launch the software, select the device from the home screen, then go to Settings.
   • If a firmware update is available, a blue “Update” button will appear under the firmware version on the top right corner of the screen.
4. Perform a Hardware Reset
   • Plug in the device to USB power.
   • Remove the left side plate (on the mic side).
   • Press and hold the hardware reset switch with a pin for two seconds. Repeat the two-second press twice.
5. Test Wired Mode
   • Connect the included 3.5 mm cable to the headset and test with a PC, Mac, or mobile device.

Troubleshooting Tips

• If the headset still does not function, repeat the reset process, ensuring you press the reset button firmly.
• Try using a different USB port for the receiver.
• Check for the latest firmware updates using Logitech G HUB after resetting.
• If problems persist, contact Logitech Support.

Frequently Asked Questions (FAQ)

Will resetting delete my custom profiles?

No, resetting the headset will not erase custom profiles or settings in Logitech G HUB.

What if my headset still doesn’t work after reset?

Try a different charging cable or USB port, reinstall Logitech G HUB, or consult Logitech Support for possible hardware issues.