Frequently Asked Questions

Standard U.S. shipping is FREE (2–8 business days). Choose EXPEDITED at checkout (2–4 days) for an additional fee.

Orders leave our facility within 1–2 business days (Mon–Fri, excluding holidays).

USPS or FedEx—whichever meets the weight and destination requirements best.

Yes—though oversized items may exceed carrier limits. Such orders will be cancelled and fully refunded.

We ship directly to select countries and via the eBay Global Shipping Program. Unsure about yours? Contact us before purchase.

We must declare the actual purchase price. Import duties, taxes, and brokerage fees are the buyer’s responsibility.

You’ll receive a tracking number via email once your label is created. Some shipments require a signature at delivery.

Most items qualify for our 30-day “Fast & Easy” return program. Contact us within 30 days of delivery to begin.

No fee when the item returns in its original condition with all accessories. Excess wear, missing parts, or damage may incur a deduction.

Email support@openboxcentral.com within 30 days. We’ll send a prepaid label and either replace the item (stock permitting) or issue a full refund.

Please allow 2–3 business days after we receive your return for inspection and processing. Your bank may need an additional 3–5 days to post the credit.

We log every serial/IMEI to prevent fraud and ensure you receive the exact same item if it’s ever repaired or replaced. Returns with mismatched serial numbers will be reported to the appropriate authorities.

Email: support@openboxcentral.com
Hours: Mon–Fri, 9 AM–4 PM (CST) – we reply within one business day.